His door kept derailing whenever it reached a certain point in its travel.
When we get a call like this, our team usually traces the issue back to a fault with one or both of the tracks. In this case, both tracks were at fault, with an obvious deformation in the metal at a point along with the door’s travel. This was the reason why the door kept derailing. Thankfully, since the damage was fairly minor, our team was able to mend the tracks by bending them back into shape. This took care of the problem and left the door in working order once more.
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